Having fun doing these things? We do!
With operational excellence we do not only mean adherence to industry standards such as ISO, ITIL, or CMMI. Excellence is when the customer says "wow". This requires a sharp mind, the openness to listen and to take a close look, and the curiosity and passion, to understand things from the ground up. Above all, it requires the willingness in a group to learn from the expertise of others. We measure our operational excellence based on our customers' success. When weighing our interests versus the interests of a client, the customer always comes first.